Refund Policy
Refund Policy
Last Updated: July 2026
At Kneevo, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
● The item must be unused and in its original condition.
● The item must be returned in its original packaging.
● Proof of purchase or your order number is required.
Non-Returnable Items
We cannot accept returns for:
● Items that have been used or damaged after delivery.
● Items returned more than 30 days after delivery.
● Gift cards (if applicable).
Refunds
Once we receive and inspect your return, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll work quickly to resolve it by offering a replacement or refund where appropriate.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, Kneevo will cover the return shipping costs.
For all other returns, customers are responsible for the cost of return shipping.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: contactkneevo@gmail.com